Let’s say you were advertising your brand as the greatest, most reliable HVAC contractor in all of the land. But you never connected with past clients that would have been more than happy to post on your Facebook fan page just how great, and reliable you are.

And let’s just say that someone does a Google search because they are in the market for a great, reliable HVAC contractor.

Instead of finding a well-crafted social presence that you control, Google sends them a link to a blog post from that nightmare customer a few years back who had a less-than-reliable experience with you. In fact, not only are they are telling everyone how un-“reliable” your business is, they even have a link recommending someone else, your competitor.

It could happen, in fact it IS happening, EVERY DAY. And if you are not integrating your online and offline marketing efforts, you are doing more than just losing a potential customer - you are potentially damaging your brand.

People are talking on many different social media platforms, some you may not even be aware of, and they may even be talking about your business. There could be a conversation going on RIGHT NOW that you don’t even know about. Wouldn’t you like to be a part of that conversation, good or bad?

It’s not enough for YOU to tell people how great you are in your advertisements. People are very skeptical these days when they see what they know are “paid” ads, either online or offline. Studies have shown that only 15% of people actually believe advertisements…and those same studies show that over 90% of people believe peer recommendations.

So get moving…get your raving fans to talk about you & refer you to their friends…just make sure to give them something for their efforts so they will want to continue helping you out.

Stay friendly, my friends!

John Zalepka